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Frequently Asked Questions

If I place my order today, when will it arrive?

If you select standard shipping during checkout, your order should arrive within 3 to 6 business days. Please note that all orders placed after 12:00CST will not be shipped until the following day.

Which shipping carrier will deliver my order?

We use a variety of carriers including FedEx, UPS and USPS. The carrier used in the shipment of your order depends on which products are involved and the estimated cost for using a particular carrier.

Regardless of carrier, once it ships we will give you a tracking ID via email so you can monitor your memorial’s progress to your home.

What can I do if my pet passes away before my order arrives?

Most veterinary clinics offer the free service of storing your pet’s remains until you’ve been able to make proper memorial arrangements. We’d encourage you contact your local vet and explain your situation and expected time of arrival of the memorials (as you can see it in your tracking ID or the delivery speed that you selected during checkout).

Do you ship internationally?

Yes, we do but our website isn’t supporting automated international shipping rates. If you see something that you would like to buy, please send us an email at and we’ll do our best to work out a solution to get your product to you.

Can I return products?

You can return or exchange any defective merchandise by mail. First, please send an email to outlining your product defect with picture and description. We work with several suppliers and warehouses, so the specific location where you mail your product will then be provided to you.

Return shipping charges are the responsibility of the customer. A full refund will be provided once the product is received.

In order to qualify for full refund, products must be returned in original packaging.

You can read our Returns Policy for more information.

Can I make changes to my order?

After your order has been placed online, changes cannot be made without contacting customer service. If you need to change your order, please contact a customer care representative as soon as possible. Personalized items that have been completed cannot be cancelled or changed.

Are your pet caskets waterproof?

All caskets, except for the Natural Seagrass Pet Casket, are waterproof. All the polystyrene Pet Caskets come with a sealing kit to keep water and air out.

How strong are the polystyrene pet caskets?

Polystyrene pet caskets are designed to provide a durable and secure method for the burial of pets. The strength of polystyrene pet caskets can vary based on several factors, including the thickness of the polystyrene used, the design of the casket, and any additional reinforcing materials incorporated into the product.

Am I allowed to bury my pet in my yard?

Burying your beloved pet in your yard is the most common method of burying your pet, but each town, city, and state has different rules. Please first contact your local officials to determine whether burying your pet in your yard is legal. Pet Memorial Gifts  is not responsible for any actions taken against you as a result of using the products sold on this site in a manner that violates local laws.

Are all of the memorials and grave markers able to withstand the weather?

Yes, all of the monuments, memorials, and grave markers offered on this side are designed to be kept outside in both bad and good weather.

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